Pennsylvania InheriTax

Update Errors

Nature of these errors: InheriTax update errors indicate that an invalid file combination or installation path has been detected on your computer. In the event that any missing and/or corrupted files cannot be restored, your requested update will be halted.

Update error 710
Update error 720
Update error 730
Update error 740

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Configuration Errors

Nature of these errors: InheriTax configuration errors are rare, and generally occur if the program is not in a functional state at the time you apply an installation or update. The generation of a configuration error message automatically halts any requested installation and/or update so as to protect any existing client data.

SOLUTION: If you receive a configuration error you will need to contact Lackner Technical Support by email support@lacknergroup.com or phone 412.279.2121. When requesting assistance, please cite the error code by number.

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Update error 710

Specific nature of the error: This error occurs in computers that run Windows Vista or Windows 7. Your update was halted because the PA InheriTax application was found in the Program Files directory. Please click here to read more information and suggested solution steps for update error 710.

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Update error 720

Specific nature of the error: You update was halted because you are using a version of InheriTax that predates version 7.

SOLUTION: If you have determined that no data needs to be saved, rename all older and existing InheriTax folders. After completing this, you will need to run a fresh installation.

If client data exists or you uncertain about the circumstances surrounding the error message, contact Lackner Technical Support by email support@lacknergroup.com or phone 412.279.2121. Please cite error code 720 when requesting assistance.

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Update error 730

Specific nature of the error: You are unable to update InheriTax because your workstation accesses the application through a UNC pathway.

SOLUTION: Accessing InheriTax from a remote volume is not recommended, as UNC pathways do not support program updates. Please contact Lackner Technical Support by email support@lacknergroup.com or phone 412.279.2121. Please cite error code 730 when requesting assistance.

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Update error 740

Specific nature of the error: Pa_Itax.exe, an essential InheriTax file, was overwritten because the web update was saved into the InheriTax folder.

SOLUTION:

Go to the Control Panel and select "Add/Remove Programs". Locate the "Lackner InheriTax" program and select "Repair". Your Pa_Itax.exe file should be replaced upon completion of the repair.
From your desktop, click the InheriTax icon to confirm the program is functional. Reapply the update from the internet or CD.

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Additional information regarding update error 710:

The User Accounts Control feature and Windows Vista / Windows 7

One of the many security enhancements to recent versions of Windows is the implementation of the User Accounts Control (UAC). The UAC, which is on by default with Windows Vista and Windows 7, prevents any changes from occurring in the Program Files directory except under certain conditions.

While you will need to make changes in the Program Files directory in order to manage your estate data in InheriTax, your current configuration and the limits imposed by the UAC prevent you from doing so. Therefore, what appears like normal InheriTax functioning may actually be a virtual presentation of the data as it's being saved into a hidden folder created by Windows in order to protect your system from unauthorized changes.

Error 710 is produced to notify you that, because your actual data is not located inside the Program Files folder and is instead being stored in a hidden folder, your attempts to update InheriTax will not produce the results you expect or desire.

Please note that the concepts and locations discussed in the SOLUTION steps below will vary according to the theme used by your Windows user interface. The following steps assume that you are familiar with the given terms and locations, and with your computer's specific settings. If you have any questions or feel uncomfortable executing the steps outlined below, please contact Lackner Technical Support by email support@lacknergroup.com or phone 412.279.2121.

SOLUTION STEPS FOR UPDATE ERROR 710

1. Move the Lackner Software folder out of the Program Files folder

Open the Program Files (or Program Files x86) folder and locate the directory titled "Lackner Software".
Make a copy of this directory and paste it directly into the C: root - this will now be the default installation location for new installations on Windows Vista and Windows 7.
Before moving forward, confirm that a folder titled "InheriTax" exists within the Lackner Software folder - this is the location of the actual program directory.

Note: Relocating the "Lackner Software" directory to a location other than the C: root should be done with caution because the directory needs to be accessible from any user profile. If the directory was stored in a location such as the Administrator's "My Documents", the Lackner software could not be accessed by a standard user account.

2. Locate the "Virtual Store" folder and copy its data files into the new program directory

Note: Because Windows enables hidden files and folders by default, you may need to uncheck this option in order to view the full pathway to the actual InheriTax data files.

First, make a copy of the following set of files:

C:\Users\[UserProfile]\AppData\Local\VirtualStore\Program Files\Lackner Software\InheriTax\*.usr.

Note: If the UAC is disabled, you will not find the *.usr files in the above location - instead, the files in the "InheriTax" folder will be the actual data. To confirm the status of the *.usr files, reference the most recent modified-dates against the last time the user was in the InheriTax program.

Next, paste these *.usr files into the "Lackner Software\InheriTax" folder that you relocated to the C: root. When presented with the message that a file with the same name exists, it is critical that you select "Copy and Replace" for each conflict presented.

Note: Since the UAC may be enabled by any number of other processes, including Service Packs, The Lackner Group advises that users strictly follow Microsoft's recommendation that no user data be stored in the Program files directory. This recommendation applies to all users in all circumstances, regardless of whether or not their UAC is enabled.

3. Confirm that the file is fully functional from its new location, and that all expected data is present

Locate and open the Pa_Itax.exe file in your new "Lackner Software\InheriTax" folder. From the Main Menu, click the "Options" button located on the bottom left of your screen. Follow by clicking the "Correspondent Setup" button and, from the window titled "Current Path", look to see that the new C: root location is listed in the program's pathway.
Next, the program user needs to verify that the program contains evidence of recently entered data, thereby confirming that all of the expected data is present in the file.
Once the new pathway and expected data have been confirmed, navigate back to the Main Menu and exit using the "Quit" button.

4. Manually create an icon to designate the executable in its new location

Create a desktop icon for the Pa_Itax.exe file in the new "Lackner Software\InheriTax" folder.

5. Uninstall the program and rename any remnant folders

Go to "Add/Remove Programs" and uninstall "Lackner PA InheriTax" - this action will not affect any existing data.
Rename the "Lackner Software" folder located in the Program files directory to something obvious and recognizable, like "Lackner Software.DoNotUse".

6. Finally, you will need to reapply the CD or webfile

First, check that the prior program file location has been uninstalled.
To finish, you will want to rerun a normal update routine. If no additional errors are detected, the update should automatically recognize the folder you've created on the C: root and proceed to update the program.

Please contact Lackner Technical Support by email support@lacknergroup.com or phone 412.279.2121 if any questions arise when executing these solution steps.